Aidan Hartley

Kristopher Yates

Aidan and the team recently helped me refinance my home loan. The whole process was seamless, fast, and so easy. They've really helped me and I appreciate how simple the experience has been. Highly recommended!

Joanne Brill

The whole process from initial query to settlement was made easy by Aidan and his team. They are very experienced and pleasant to work with. I wouldn't hesitate to recommend them to anyone looking to refinance.

Emily Petrovski

I had an excellent experience refinancing my home loan with Aidan and the team. From start to finish, they made the entire process smooth, stress-free, and easy to understand. They took the time to explain all of my options, found me a great deal, and kept me updated every step of the way. I highly recommend them to anyone looking to refinance or secure a home loan. Thank you for making what could have been a complicated process so simple!

Shaun Lim

Highly recommend Aidan and his team for anyone looking for a home loan. He made the whole process smooth and straightforward, got us through pre-approval and settlement without a hitch.. Couldn't recommend him highly enough!

Merlin Douglas-Johnson

Aidan and the team are top shelf! Friendly, professional, and efficient, what more can you ask for? Have already recommended to friends.

Neelaabh Gupta

I decided to give Owl Home Loans a try after my sister and her husband highly recommended Aidan. They had used him for their investment properties and had also referred several friends and family members to him. For the most part, my experience was okay. The early stages of the process were simple and easy, and Aidan was very quick with approvals, responses and getting things moving. That part of the service was really good. Where things became disappointing was when an issue came up with the bank. I had signed a contract for a property and had a fixed rate home loan with a rate lock in place, but the contract later fell through due to the building and pest inspection. Owl Home Loans was advised to cancel the loan application, but the application still progressed, home loan accounts were created, and the bank charged the rate lock fee. When I raised questions about this and tried to get some clarity, I felt the communication and support from Owl Home Loans was quite limited (often met with brief one sentence responses). CBA repeatedly told me the matter needed to be handled through the broker because it related to the loan application, but I was repeatedly directed back to the bank by Aidan. In the end, I decided to just fight for it myself, and the bank eventually refunded the fee. The bank noted that the fee had been charged after the broker advised them to move the application back to pre-approval status. However, according to the bank, that advice was given on 21 April, even though Owl Home Loans had been told to cancel the application around three weeks earlier. I am still not sure why there was such a delay, or why the bank recorded it as happening much later than expected, but that timing was ultimately part of the reason the fee was refunded. If I had not followed this up on my own, I would have lost that money. After that, I asked to have a debrief with Aidan to better understand what had happened. I was not overly upset or looking to argue. I was genuinely confused about the timeline, the lack of communication, and how everything had unfolded. Aidan said he was open to having a call, but also said he would not be able to provide any further support. That was fine, as by that stage I was also comfortable going in a different direction. However, when I asked what time he was available for the call, I did not receive a response. That was disappointing, especially after he had already said he was willing to discuss it. I also spoke to my sister and her husband about the situation and briefed them on the issue and the communications between Aidan and me. They were both surprised by how it all played out and agreed that the level of service and support in this situation was not up to standard, especially given their previous positive experiences and the decent amount of business they had helped send his way in the past. Overall, I would not say the service was terrible. If everything goes smoothly, Owl Home Loans may be perfectly fine, and Aidan does work quickly. However, based on my experience, when an issue came up and I needed more guidance, communication and support, that is where the service fell short. I ended up using another broker and had a much more positive experience. Nevertheless, I wish Aidan and Owl Home Loans all the best.