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Recent Reviews
Luke Patterson

Luke Patterson

Koalify

I was looking to refinance and access equity for a renovation but wasn’t sure where to start or who to approach for the best value with manageable repayments. I came across Koalify and was connected with Luke. It took me a few months to decide on my next steps, but throughout that time Luke checked in periodically without any pressure. He was patient, approachable, and always took the time to explain things clearly. When I was ready to move forward, Luke guided me through various refinancing and equity options. He arranged a property valuation and, despite the initial lower valuation, was able to present lenders who assessed my property at a higher value. He provided at least five different loan options, outlining interest rates, fees, and repayments, which allowed me to make a well-informed decision. Communication was excellent throughout the entire process. My questions were answered thoroughly via email, text, phone, and Zoom. Luke was consistently responsive, even on weekends. At one point, I decided not to proceed and paused the process for a few months. When I returned, Luke picked things up seamlessly and repeated the process without hesitation. Despite being a relatively small client, I was treated with urgency, respect, and genuine care. Towards the end, Erica assisted with finalising paperwork and setting up bank applications and accounts. She was equally professional, responsive, and supportive. What stood out most is their ongoing commitment—they’ve assured me they will continue to review my loan and check in to ensure I remain on a competitive deal. I highly recommend Koalify. My experience with Luke and his team has been exceptional—they truly go above and beyond.

Jeshneel Chandra