Ken Cai

Jimmy Xu

I would like to give a big thank you to Ken Cai for the hard work he put into helping me find the perfect bank for my home loan. Throughout the entire process, he was professional and promptly replied to all my messages and queries. Whenever I had questions, he would respond within minutes and made the whole process easy to understand. As a first home buyer, the support Ken provided went above and beyond. He took the time to explain every step, what to expect, and how the process typically works. He consistently worked to meet deadlines and proactively found solutions whenever obstacles arose. He delivered results and always followed through on his promises. Being new to the property market, there were many knowledge gaps around what I needed, what to expect, and the process of buying a property. Ken patiently explained everything and made purchasing my first home far less stressful. Even after settlement was completed, he gave me a courtesy call a few days later to check if I was satisfied and to see if I had any additional questions about the purchasing process. This extra support gave me peace of mind, especially as a first home buyer who is still learning. I will definitely be going back to Ken for any future finance services related to my current or future properties, and I would highly recommend Ken Cai to others. Really happy with the service he has provided.

michelle

I was referred to Ken Cai by a friend for my home loan, and it was the biggest mistake of my property journey. If you’re thinking of using him, be extremely careful.Ken told me he had requested a bank valuation, but he could never produce the actual report. He kept lying to me, saying the bank couldn't hit the valuation amount I needed, just so he could push me toward another lender where the terms were worse for me (but clearly better for his own commission). The worst part was when the developer called for settlement. With only about 10 days left to get everything sorted, Ken completely vanished. He wouldn’t pick up his phone or reply to a single message during business hours. I had to scramble to find a new broker at the last minute. My new broker checked the system and confirmed that Ken had NEVER even booked a valuation with the bank in the first place.He is dishonest, unreliable, and his "disappearing act" almost cost me my deposit and the entire deal. If you decide to go with Ken Cai, all I can say is good luck—you'll need it.

Missy C

Both Cristina and Ken were very knowledgeable and professional. I was impressed with the level of customer support and excellent service provided by Mercury One Capital. They were patience, experienced and always available to answer any questions. I would highly recommend them to my friends.