Sam Casey

Bill McLaughlin

The Powerhouse team are amazing! The level of care they bring to every application matches my own, and I have no doubt that the service provided is an integral part of our business's continued success. Powerhouse handles almost every aspect of the client journey from lodgement through to settlement. The team communicates directly with our clients, chase lenders proactively, and means we can get more deals settled in less time while still maintaining a high-quality experience for customers. For me personally, the biggest thing Powerhouse offers is peace of mind. If a file is with Sam and the team, I know it’s being handled properly. Their communication is excellent and they consistently go above and beyond to get an outcome. Sam in particular is an absolute weapon. I’ve seen her working on files at 1:00am chasing lenders and doing whatever it takes to get deals done. Sam has a credit background meaning she is aware of lender policy and can often draft complex responses to MIR’s or approval conditions with little involvement from myself. Powerhouse’s communications with customers are bespoke and demonstrate a level of attention to detail that impresses clients rather than mindlessly requesting duplicate information or forwarding ‘copy paste’ MIR requests from lenders. I could go on and on but if you are a broker wanting to improve service levels, turnaround times or you are just looking to make your life 10x easier, then I seriously suggest you give Sam a call.

McPherson Buyers Agency

We’ve worked with Sam and Melanie several times now and can’t speak highly enough of them. Their communication has been outstanding, always prompt, clear, and proactive. They’re consistently on the ball, responding quickly and keeping …

Radah Petratos

I cannot speak highly enough about the exceptional service I receive daily in my working partnership with Sam and her team at Powerhouse. From start to finish, they consistently go above and beyond to ensure everything is handled quickly, …

Mishkat Mahmud

If you are a broker, I would highly recommend Sam and the team at Powerhouse. Very reliable, fast and highly competent!

Andrew Loucas

"Sam and her team are outstanding! They are incredibly responsive and work around the clock to ensure a successful home loan application. Their customer service is excellent, and their knowledge of the industry is top-notch. I’ve been working with Sam for over five years across multiple companies, and she has always delivered exceptional results. Highly recommended!"

James

Powerhouse are the best in the business. Sam works tirelessly, she is often under pressure but always keeps a friendly, can-do attitude and is a pleasure to deal with. As a customer (not a broker) I can say Sam is a huge asset to my own broker and he couldn’t do without her. 10 out of 10.