Sheleila D'Paiva

Shani Flessas

Sheleila is incredible to work with. Her communication is clear, prompt, and always with options. It was a pleasure to work with her; she is professional, approachable, and genuinely helpful. Wouldn’t consider using anyone else in the future

David Hover

Working with Sheleila D'Paiva was an exceptional experience. Over the past several months, she guided me through what turned out to be a genuinely complex loan process—circumstances kept changing, timelines shifted, and requirements evolved. Rather than treating each change as a setback, Sheleila stayed on top of everything, kept me informed every step of the way, and never made the process feel like a burden. What stood out most was how thorough her communication was. She didn't just tell me what was happening; she explained the why, made sure I understood my options, and was always available when I had questions. She's warm and personable—easy to talk to and genuinely invested in getting the best outcome, not just closing a deal. Most importantly, she went above and beyond. She sourced options I didn't know existed and actively advocated to secure terms that made a real difference for me. I felt like a partner in the process, not just another file on her desk. If you're looking for a loan broker who combines expertise, integrity, and genuine customer care, I'd recommend ICS without hesitation.

Karryn Murphy

We recently refinanced using ICS Business and Finance and couldn’t be happier with the experience. Sheleila was absolutely fantastic to work with from start to finish. She was incredibly fast and efficient, always keeping us updated and making sure everything moved along smoothly. What really stood out was her knowledge and professionalism. She took the time to clearly explain every step of the process in a way that was easy to understand, which made what can often be a stressful process feel simple and manageable. No question was too small and she was always quick to respond. Her attention to detail and commitment to getting the best outcome for us made a huge difference, and it was obvious she genuinely cares about her clients. Thank you again, Sheleila! You made our refinancing experience an absolute breeze. We would highly recommend ICS Business and Finance to anyone looking for knowledgeable, reliable and professional support with their finance needs.

Ashton and Travis Murphy

I recently worked with Sheleila at ICS Business and Finance to refinance our mortgage for home renovations. From the moment I reached out, Sheleila was friendly, prompt and incredibly understanding of our situation. Things stalled for a little while on our end, but she was patient and supportive the entire time, making sure we fully understood all of our options. The whole process felt straightforward and surprisingly painless. Every question I had, even the small or seemingly silly ones, was answered in a way that made complete sense to someone without a finance background. Overall, it was such a positive experience and I wouldn’t hesitate to recommend Sheleila and ICS to anyone looking for a knowledgeable, approachable and genuinely supportive broker. Thank you again for helping us take a huge step towards our dream kitchen.

Rina Patience

I can’t recommend Sheleila highly enough. She is highly knowledgeable and truly invested in her clients, consistently working to achieve the best outcomes. Her communication was always clear, and she stayed in regular contact throughout the process. Highly recommend.

Mark Deakin

Kelly and Sheleila were very reponsive and tried hard to work everything out in a simple and clear way. Thanks!