Franco Mazzeo

Justin B S

Hello, I wanted to share some honest feedback based on my recent experience with UFinancials, which began about a month and a half ago. At first, I was genuinely impressed with my initial conversations with your consultant Franco. I appreciated their attentive approach and willingness to understand my situation as I explored options to consolidate and restructure my existing loans. However, as we began to discuss documentation—like payslips and other important papers—the communication noticeably slowed down and became fragmented. I found myself needing to follow up frequently, often waiting a day or two for a short response, only to then experience another extended period without any updates. There were times when Franco mentioned possible bank evaluation options, but the dialogue would suddenly stop, leaving me uncertain and waiting for clarity. Despite my efforts to stay engaged by sending multiple emails and messages, I was met with continued lack of responsiveness and seriousness from Franco. This inconsistency made the loan restructuring process far more stressful than necessary and left me frustrated, especially given that I was sharing sensitive information without the reassurance of professional communication. Based on this experience, I cannot recommend UFinancials—or Franco as a consultant—to others considering loan consolidation or restructuring. I hope this feedback proves useful, and I strongly urge anyone thinking of engaging with this company to exercise caution. I am genuinely surprised by the company’s five-star ratings from over 400 customers, and it is unfortunate that my experience compelled me to leave a minimum star review. I sincerely hope that after seeing this feedback, someone from your team will reach out to me and provide the assistance I need, especially since you already have all my information and could easily help with the restructuring. Thank you for taking the time to read my feedback.

Natalie Kay

Franco at UFinancial has been an outstanding finance broker to us for many years. He’s highly professional, knowledgeable and always takes the time to answer our questions. We couldn’t recommend him more highly.

Morgan Quinn

Franco and team at UFinancial helped me out when no one else was able to. Will definitely be coming back to see them again.

T B

Dan Walsh, Franco Theuma and the team have been marvellous from start to finish. Mortgaged 2 homes, reassessed all our insurances, seamless and so helpful. Friendly, professional and knowledgeable, can't ask for more. We'll be with them for life now. Chat soon team! Love The Holts

Jacqui

Absolutely amazing experience. Helpful throughout the entire process, and Franco was always doing his best to get me the best outcomes at every stage of the process. I would recommend him and the UFinancial team to anyone I know looking for a good broker.

Tim Ashford

The team from UFinancial were fantastic to deal with during my recent loan review. Franco presented a number of options, highlighting the benefits of each option which made selecting the best option quite easy. The process through to …