Gail Roots is an experienced mortgage broker based in Mackay, with over 20 years’ of experience helping clients across the country get access to the best loans from a range of lenders. She started her career over 25 years ago in the finance industry as a bank teller before moving into the Lending industry working as a Loans Administrator, Loan Writer and Lending manager. This holistic experience means she is well placed to help you navigate the lending process and avoid any pitfalls along the way.
As the owner of First Choice Home Loans Qld, Gail is proud of her family run business and consider herself to be a broker who listens to your needs to find the best possible loan for you whether it’s your first home loan, next loan or an investment loan. Gail Roots focuses on providing personal service and finance solutions for home buyers and investors, where ever you may be. She believes it's an honour being able to help people achieve their dreams of home ownership and the happiness on the faces of my clients when their loan is approved is why she loves being a mortgage broker.
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66 Reviews
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Joshua
Excellent communication and outstanding service . Gail is great at what she does with a no BS approach that helps get you into the house you want. Making every step of the way, however daunting at the time, seem simple and straightforward. Gail knows her stuff and is upfront about the whole process and is more then willing to go into bat for you, her valued clients. I will happy deal with her solely in the future.
Anthony Crosdale
Great Service . Gail helped through the whole process, answering all my questions and following up with progress reports. Gail is very knowledgeable and professional.
Prue Morton
We recently worked with Gail Roots for the purchase of our land and the refinancing of our loan, and we couldn’t be happier with the service we received. Gail was highly responsive throughout the entire process, with excellent communication at every stage. She was always prompt in answering our questions and kept us informed, making what could have been a stressful process feel straightforward and easy. She was incredibly accommodating of our needs and took the time to find us a great deal that suited our circumstances. Her professional professionalism, knowledge, and commitment to achieving the best outcome was evident from start to finish. We highly recommend Gail to anyone looking for a Mortgage Broker who genuinely cares about her clients and delivers outstanding results. Thank you, Gail for your exceptional service!
Kelsey Moulds
Positive and efficient . Gail was the best contact we could have to go through the process of buying our first property. Gail was positive throughout the entire process and no question was a silly question which gave us confidence. Gail communicated efficiently and we felt comfortable to reach out to her for anything we were unsure about or even just to double check. We highly recommend Gail to help with the mortgage process.
Corey Moriarty
Excellent in all ways. Gail was a pleasure to deal with throughout the entire process, even though we took months between initial contact and purchasing our first home, Gail was there every step of the way to answer any questions we had and aid in any way possible.
Brenden Aslette
Great Experience! Gail was wonderful! She was organised, efficient, knowledgeable and a great communicator. From the first conversation we had, we knew we could trust Gail to help us out with our new property purchase. She kept us up to date during the whole process and from our side it was all relatively simple. We would recommend Gail to anyone looking for a great mortgage broker! It took a weight off of our shoulders during a very busy time.
Specialties
Owner Occupied Home Loans
First Home Buyers
Investment Home Loans
Land & Construction Loans
Memberships
Mortgage & Finance Association of Australia (MFAA)
Qualifications
Diploma of Financial Services (finance/Mortgage Broking Management)
Certificate IV Financial Services (Finance/Mortgage Broking)
Languages
English
Experience
Lender Count: 32
Broker Since: 2005