Ryan Parker

Ryan

*LENDI PRETENDI* Go to any other broker other than Lendi if you want: 1. A quick response on your loan application; 2. To meet your settlement deadline without any penalties or reputational damage with vendor or agent; 3. Transparent communication on the progress of an application review; 4. A smooth process without the same information being requested multiple times; 5. You want your end-to-end loan process to be completed in less than 5 weeks rather than 5 months. If you have no consideration for your own time, money and breath - then do use Lendi's services. Context: What should have been a simple application took 4 months when it should have taken a matter of days. I was asked to provide the same information 3-4 times, but at the time, unfortunately was too pre-occupied to continuously follow up with the broker or query what I thought were standard processes. Not getting my approvals on time meant I could not able to take advantage of the property boom of 2020-21. If I had received my approvals timely, I could have purchased my home for $100k cheaper than what I did. Lendi's pre-approval amount was also $150k less than what another broker was able to get me subsequently. Don't waste your time with Lendi - go to another broker or to the bank directly. The broker, Justin Kelleher who I used for above also refinanced me at a higher amount so he could collect trail commission. Before you sign up be careful to check there are no clawback clauses in your agreement. EDIT: Michael Glasgow (VIC State Sales Manager) on behalf of Lendi subsequently reached out after this google review to seek further information on my complaint. After reviewing the trail of email evidence & message logs I provided, he agreed that Lendi's service was indeed terrible and that extensive training would be provided to the broker in question so that this would not be repeated for other customers. Based on the other similar google reviews still being posted, this looks to be an internal cultural or process issue of Lendi that has not yet been resolved. For the benefit of the community, this was Michael's response: "Hi Ryan. Thanks for sending through an outline of your customer experience with Justin / Lendi. I’ve done a detailed review and acknowledge the following: - the level of service you received did not live up to what was expected by a member of our team (extended delays / lack of clear timeframes & communication / lack of additional lending options if your needs were not being met) - the amount of the ANZ pre-approval applied for on your behalf was not the maximum that could have been applied for. I've looked at the information we held at the time of the submission made to ANZ & based on lender policy at the time of the submission. The broker would have been able to increase it by around $75k - $100k. On both of the points above, I've undertaken extensive further training with the broker and am monitoring for any further customer concerns / complaints."